Groupe agro-alimentaire

Major player in agri-food industry

Context

  • null
    5 à 5,000
    units to be deployed in France
  • null
    21 connected refrigerators in the company (POC)
  • null
    10 employees

Key issues

  • Offer quality assistance as part of a POC
  • Ensure third-party maintenance of connected refrigerators within the deadlines subject to the Service Level agreement
  • Set up supervision of the entire installed base 24/7 as part of remote intervention and intervention on site
  • Ensure the supervision of temperatures, remote payments, supplies, etc.

Provided services

Advice
Integration
Deployment
Operation

Solutions & Achievments

  • Technical assembly
  • Network configurations, balances, closure, badge reading, in the English-language with the operating centre (California)
  • Installation on final client site with ability to put in a network configuration and connect to electricity
  • Planned technical maintenance round, and full washing of refrigerators
  • Supervision of technical alerts

Bénéfices

  • Implementation of project on a “co-innovation” and “co-start-up” model
  • Development and help with implementation of the client’s new offer